Booking conditions

The total price stated in our concrete offer and the booking confirmation is valid for the respective named house, the specified period and the specified maximum number of persons. The total price includes ...

• the 'holiday tax' (impuesto sobre estancias turísticas) on Mallorca
• English housekeeping on site (also speaks German and Spanish)
• garden and pool maintenance
• electricity, water and gas consumption
• internet access - also via WIFI
• handover cleaning, bed linen and towels
• weekly cleaning & weekly change of bed linen and towels.

The rental object may only be occupied by the number of persons registered. Additional persons may be rejected or billed separately.

The booked house is ready for occupancy from approx. 14.00 on the day of arrival. If you arrive earlier, please make an agreement with us in advance. On the day of departure we ask you to leave the house swept clean by 10.00 a.m. (morning) at the latest.

A deposit of 30% of the total rental price must be paid at the time of booking/reservation. The remaining amount must be paid 8 weeks before the planned arrival date at the latest (the date of receipt of payment by us is decisive). If this does not happen, we are entitled to cancel your booking and rent the house elsewhere. You are entitled to withdraw from the contract at any time before the start of the journey. The amount of the cancellation fee is determined by the receipt of your cancellation notice by us. The following cancellation fees apply in the event of a cancellation:

• in case of cancellation until 43 days before the start of the rental 30% of the rental amount (deposit),
• in case of cancellation from 42 days to 29 days before the start of the rental period 50% of the rental amount,
• in case of cancellation from 28 days to 2 days before the start of the rental period 80% of the rental amount and
• in the event of later declared withdrawal and non-use of the contractually agreed services, the entire rental amount.

The aforementioned cancellation rules/cancellation fees also apply in the context of “COVID19”. However, should it not be possible to enter the island of Mallorca on the day of arrival because entry has been prohibited by an express order from a governmental body, we will refund in full any payments made for the stay up to that point.

Deviating from the flat-rate cancellation fees, you of course have the right to prove a lesser damage. If you provide a suitable substitute tenant or a subletting by us on the same terms is possible, the withdrawal costs for the period of subletting. If the subletting is only possible with price discounts, you must reimburse us the difference up to the amount of the agreed rent. We recommend that you take out an appropriate insurance policy that does not contain any exclusions in the context of “COVID19” (travel cancellation insurance).

A deposit of 200 €uro in cash must be paid when the keys are handed over. The deposit is intended to cover any damage to the rented property, loss of one or more keys to the rented property and the cost of using the air conditioning, whirlpool and sauna. The electricity consumption is determined by a separate electricity meter. On your arrival, the separate meters will be read together with you, as well as on your departure. The resulting difference in kWh corresponds to the electricity consumption. This is calculated with the current price (e.g. for 2018 0,30 €uro/kWh incl. all taxes) and results in the total costs, which are deducted from the deposit. The cost of repairing damage to the rented property, remanufacturing keys, replacing locks, etc. will also be deducted from the deposit. The remaining balance will be refunded in cash. If the total costs are not covered by the deposit, the difference will be settled by you in cash before your departure.

disclaimer

The description of the rental property has been prepared to the best of our knowledge and we accept no liability for any deviations. A certain condition of the object, situation, use possibility, is not assured by us. We are not liable for any influence on the rented property by force majeure, such as strikes, wars, normal power and water failures in the country or storm conditions. If the use of the rental property is not possible due to force majeure and no replacement property can be procured, liability shall be limited to a maximum of the amount of payments already made by the customer. Likewise we were not liable for a constant readiness of installations such as heating, pool etc., as well as for noise nuisance by possible building activities on neighbouring properties. The use of the holiday property including all outdoor facilities is at your own risk. We assume no liability for accidents, unless they were caused intentionally by us. The customer is responsible for his own property, valuables and cash brought along, we assume no liability for burglary. The tenant is personally liable for any damage to the rented property caused by him or his flatmates or visitors. Any damage must be reported immediately to the local administration. No claims for damages can be asserted against the lessor, unless they were caused intentionally by the lessor. The assertion of a claim for damages due to wasted vacation time and other indirect financial losses is excluded.

The rental properties are predominantly surrounded by gardens and natural areas. The tenant must expect ants, mosquitoes, beetles etc.. This does not constitute a defect. No claims for compensation can be asserted from this.

During the rental period, the renter shall be responsible for ensuring the safety of the entire property, including the outdoor facilities, swimming pool, garage and sidewalk.

permission to use internet access

The landlord maintains Internet access in his holiday property - also via WIFI. He permits the tenant to use the Internet access for the duration of his stay in the holiday property. The renter does not have the right to allow third parties to use the vehicle. The registered fellow travellers are not third parties within the meaning of these booking conditions; if in the following the term "tenant" is used, the fellow travellers are automatically included accordingly. If the term "Internet" is used in the following, this refers synonymously to the Internet access of the respective holiday property.

The lessor does not guarantee the actual and constant availability, suitability or reliability of Internet access. He is entitled at any time to admit further co-users for the operation in whole, in part or temporarily and to restrict or exclude the access of the lessee in whole, in part or temporarily, in particular if the connection is or has been used in an abusive manner, insofar as the lessor must therefore fear a claim and cannot prevent this with usual and reasonable effort within a reasonable period of time. In particular, the Lessor reserves the right to block access to certain pages or services (e.g. pages glorifying violence, pornographic or chargeable pages) at its reasonable discretion and at any time.

The WLAN is used by means of access security. The access data (login and password) may under no circumstances be passed on to third parties. If the Lessee wishes to grant third parties access to the Internet, this shall be subject to the prior written consent of the Lessor and the acceptance of the provisions of the User Agreement by the third party documented by signature and complete indication of identity. The lessee undertakes to keep his access data secret. The lessor has the right to change access codes at any time.

The tenant is informed that only access to the Internet is possible. Virus protection and firewall are not available. The data traffic produced may be unencrypted. The data may therefore be viewed by third parties. The Lessor expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may reach the end device when using the Internet connection. The use of the Internet connection is at the tenant's own risk. For damages to digital media, software and/or hardware of the tenant, which result from the use of the Internet access, the landlord assumes no liability, unless the damages were caused by the landlord and/or his vicarious agents intentionally or grossly negligently.

The lessee is responsible for the data transmitted via the Internet, the chargeable services and legal transactions performed via them. If the tenant visits chargeable websites or enters into liabilities, the resulting costs shall be borne by him. He is obliged to comply with the applicable law when using the Internet. In particular:

• not to use the Internet to retrieve or distribute immoral or illegal content;
• not to unlawfully reproduce, distribute or make accessible any copyrighted goods; this applies in particular in connection with the use of file-sharing programs;
• to observe the applicable youth protection regulations;
• not to send or distribute any harassing, defamatory or threatening content;
• not to use the WIFI to send mass messages (spam) and/or other forms of inadmissible advertising.

The tenant exempts the landlord of the holiday property from all damages and claims of third parties, which are based on an illegal and/or contract-violating use of the Internet by the tenant and/or on an offence against the present agreement. The indemnity shall also extend to costs and expenses in connection with the claim or its defence, including legal prosecution and defence costs. The right to indemnification arises with the claim of the landlord by a third party. If the tenant recognises or must recognise that such an infringement of rights and/or such an infringement exists or threatens, he shall immediately inform the landlord of the holiday property of this circumstance.

final provisions

The contract and all rights and obligations arising from the contract and the performance of the contractual services shall be governed by Spanish law. Place of jurisdiction is Manacor.